Say Hi to our new Customer service manager!

Lili is making waste management better and with better we mean that we offer the lowest rates while achieving the highest standards of customer service. Every day we do thousands of waste collections and yet we manage to maintain the highest customer satisfaction possible. Although we always try to aim for zero failure we do have a handful of occasions in which something went not as planned. When that happens we’ll have sleepless nights, but meanwhile it’s good to know that the best service managers in the market are working at Lili Waste and always ready to solve any question or complaint faster than our drivers can tip a bin. We know that an excellent customer service is an integral part of our business success and therefore we keep investing in hiring the best customer service talent the market has to offer. We already have Jade Kennedy – our so called magic worker – who can turn any event into a pleasant experience but now – with our recent expansion – we also have Kim Cox. Say Hi to Kim: Hi Kim!

Kim Cox

Kim Cox

With our recent expansion to Southampton, Portsmouth and Kent, we acknowledged that it’s important to hire a second customer service manager to be able to offer the personal service our clients are used from us. After a thorough search we finally found Kim Cox behind a beautiful 1100 litre Lili Bin. We immediately knew that Kim would fit our team but after a few interviews about her background we also knew we found the best in terms of skills and that she would be a valuable addition to our team. Kim has over 12 years of experience handling all sorts of customer service queries in the waste management business and decided to continue that at the Lili headquarters. Her enthusiasm and commitment towards the Lili customers is amazing. After a 2 months training in the North she relocated from Brighton to Tonbridge to work at our new office and be able to truly offer the best customer service for our customers in Southampton, Portsmouth and Kent.

We are very excited to have Kim on board our team and already experienced first hand how she turns regular customers into smiling customers. Kim, welcome on board.

If you wish to enjoy the Lili Experience as well and have the lowest rates for your business waste while experiencing the highest customer service possible then please send an email to sales@liliwaste.co.uk and receive your free quote. No strings attached of course.

You may also send a welcome email to Kim off course! Her email is kim.cox@liliwaste.co.uk.

Lili Waste. Making Waste Management Better.